POLICIES

Gold Fill:

What is Gold Fill? Gold fill is the process of adding a layer of gold onto of a base metal. Gold Fill is costume jewelry and typically has a lifetime of 8-18 months.

Gold Fill should be kept dry & free of body products to ensure its given its longest life possible.

Shipping Times:

Shipping times vary per piece. Curated items typically ship within 5 days. Heirloom pieces have shipping timeframes on each listing.

Expected Shipping Times + Prices:

Within Canada: 3 days- 2 weeks, $7-$14

International: 7-21 days, $11-$21

It may take anywhere from 3 days to 3 weeks for your items to arrive. Please contact us if you have an urgent order and we will do our best to prioritize your order and have it shipped to you in time.

Letter mail does not receive a tracking number, and because of this once your order is shipped it is no longer the responsibility of FCG. We offer this as an economical option, but there should be an understanding that because of the nature with letter mail there is a small possibility that a package sent with letter mail could get lost. If letter mail is selected at the checkout, it is assumed that you have read and understand that this is a possibility. Refunds cannot be issued for orders sent with letter mail in the event that the order gets lost in transit. This is a risk you take if you decide to choose letter mail as the shipping method. 

Return Policy:

To return an item you must email us (orders@forgedcoastgoldsmith.com) within 14 days of receiving the order you wish to return. Returns will be accepted and processed the same day the returned item has been received at our headquarters. Return shipping fees are customers responsibility.

Return process time depends on shipping method customer chooses but is typically processed within 2 weeks.

Replacement pieces may be provided under certain circumstances, and if this option is chosen, refunds will no longer be an option for that piece/order.